We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with plates, good quality, fast delivery, so well packed,. i will order more. thank you very much to the store.
22 May 2019 23:36
Item is good, shipping fast
22 May 2019 22:55
They're really great. It arrived in 20 days. Its packing is very solid. And they are very good quality.
21 May 2019 03:31
The parcel came very quickly and with home delivery, thank you very much to the store for promptness! Everything was well packed, Thank you
21 May 2019 03:07
Received for 12 days, very high quality packed, beautiful and fast, i will order from this store!!!! Thank you very much
20 May 2019 19:48
Beautiful little plate, the color is bright, light and pleasant to the touch. The parcel came quickly.Extremely quick delivery via a courier . Very well packed to avoid getting damaged. I'm very happy with the product!
18 May 2019 01:35
I ordered several plates of this series. In any case, the store of all the goods, great well done!
18 May 2019 01:18
Came in a foam box, padded with thin foam, and in a mail gray package. Whole. In fact, the photos look brighter and clearer. In fact, a little lighter and do not produce such an impression as in the photo. But still beautiful.
17 May 2019 01:01
Beautiful, the pattern is smooth, on the back there are no dies about the manufacturer. In general, i'm happy, let's see how the paint will behave from a constant sink.
14 May 2019 13:39
Delivered intact. Very beautiful drawing. Everything corresponds to the description
14 May 2019 10:02
Very nice product, very fine and elegant material, we see that it is quality and the rendering is very beautiful. The size is ideal depending on what you want to eat, I highly recommend!
14 May 2019 01:22
Excellent plates. Very well packed. We arrived quickly.
13 May 2019 11:21
I'm really happy with my dishes, they make the food look and the table looks great. The store is extremely kind, 2 plates you had arrived broken and immediately sent them back, best customer service. I'll buy back here and i highly recommend
13 May 2019 02:05
All is goog, plates Perfect. Delivery very fast, well packed.
12 May 2019 23:16
The plate is charming! The next thank you to the store for the quality product, excellent packaging and fast delivery! Always buy here)) Best Store
9 May 2019 23:53
Excellent quality, very satisfied. The store himself wrote in addition that the parcel can be picked up. Шла long. Packed perfectly.