We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend this product to everyone, thank you very much to the store
22 May 2019 04:30
A set consisting of a large, small spoon, fork and knife is really of excellent quality. Resume very satisfied with the order, price and store. I recommend, excellent quality a huge selection of cutlery. You can order items both separately and with a set. Thank you
21 May 2019 03:23
Each instrument is packed in its own packaging. Teaspoon, tablespoon, knife and fork. You can order a couple more sets for the whole family. I recommend to buy!
21 May 2019 02:50
Very beautiful cutlery! Heavy, nice to take in hands. Everything is very neat and beautiful. All together packed in a vacuum bag. The store is well-tried to make the kit go without damage. The seller sent the parcel quickly. I recommend the product and the seller.
20 May 2019 18:33
Fast shipping! It came as in the description! Heavy set! Soap in the dishwasher, everything is fine.
18 May 2019 00:46
The set received in a very short time and it was very good packed and with no any damage. As described and the quality is great thank you.
16 May 2019 23:25
Nice quality product. The whole set came in just 14 days. Chose the black matte since it s coated likely prone to scratches. Pay attention during handling and washing.
16 May 2019 23:14
The workmanship of the cutlery is very delicate, just like the pictures in the store, very beautiful, and the black looks a bit like that retro style.
11 May 2019 10:21
Spoons super, neatly sealed Each in the package, the store did not have to communicate, he many thanks)
5 May 2019 00:21
The matte texture of black is quite weighty in the hand, and the material is much better than the other tableware I bought before, and the price is cheap.
29 Apr 2019 12:03
Came quickly, managed straight to the wedding!!! I am very satisfied, i recommend the store
27 Apr 2019 00:48
The weight of the product is very heavy, the feel in the hand is very good, and the color looks good too.
27 Apr 2019 00:03
"I bought a black fork and I feel that the quality is quite good. I will continue to buy a whole set of dinnerware."
26 Apr 2019 23:42
The product is excellent, very like, thanks to the store...