We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great package. Same as photo. No problem. Lovely glass
12 May 2019 05:31
Just super! Everything is exactly as in the description! Packed perfectly. Thank you very much to the store!
6 May 2019 06:39
Really good for its price, they feel very light so is comfortable to use them and the double wall keeps them cooler on the outside so you can't burn yourself when holding the cup
23 Apr 2019 05:21
Product as described. Light weight, more for decorating and not for drinking. Product arrived 3 weeks after ordering.
29 Mar 2019 01:48
Great products never breakage fast delivery :)
27 Mar 2019 14:16
Very excellent I advise you
2 Mar 2019 18:47
Good quality, product as ad. Seller recommended
24 Jan 2019 03:42
Great quality, all came as i expected
11 Jan 2019 05:42
The glass is too small
28 Dec 2018 20:21
The glasses arrived in good shape, packed very well but I was expected bigger glasses.
27 Dec 2018 12:33
27 Dec 2018 10:35
Once sweet, and arrived in excellent packaging ..
27 Dec 2018 00:59
good package but one of the six glass is slotted underneath
23 Dec 2018 02:31
Very nice, but drinking is not very convenient. And the volume of 50 ml is if poured to the edges. But externally look very wonderful. I'll try to take a larger size
22 Dec 2018 01:29
Checkers are small. the volume of 80 is not the capacity for liquid. The view is not bad. in a cup put 1 small piece of sugar and 20 ml of water. if not less
16 Dec 2018 10:27
Very cool and all whole))
16 Dec 2018 04:57
Perfect for tea ceremony, when you drink with a little sips. Don't think that's huge pial for big gulps)
9 Dec 2018 00:15
The order came quickly-to st. petersburg less than 3 weeks. Track tracked. Packed very well and reliably, all mugs are whole not broken. I ordered two sets of 6 mugs. The only thing for which i did not put 5 stars, is for the volume. In the description wrote 50/80 ml and chose 80 ml, and sent 50 ml. Volume small устанешь pouring. In use comfortable and do not burn