We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied with the utensils. They are very beautiful and light. Delivery was extremely fast.
25 May 2019 21:40
Are beautiful!Heavy duty and durable, excellent quality! I am happy thank you!
22 May 2019 23:40
I love them! I got them in 12 days. Very well packed. Its excellent texture and finish. They weigh a little which i like very much
22 May 2019 23:05
Very high quality cutlery! Now i will order a set for the whole family for a family celebration! Very cool!
22 May 2019 22:58
Lovely, cool design. Have washed them few times already and product doesn t seem to experience problems.
22 May 2019 04:32
Very cheap and useful. That's pretty good quality. Very glad, thank you!
21 May 2019 03:28
The set received in less than a month. Each device is separately packed. Weight heavy. In the hand is very comfortable to hold. I'm glad of such a quality purchase. Shop recommend.
21 May 2019 03:03
Today came a dinnerware set. Delivery of this order took only 12 days. The devices are made of quality stainless steel. Each device is neatly packed in its package. Everything is well processed. I was very pleased with the purchase. Be sure to return to this store. I recommend!
20 May 2019 19:40
Everything is super as indicated. Delivered quickly, packed perfectly, without damage.
18 May 2019 01:31
Excellent quality. Very sleek. Love them!
18 May 2019 01:19
Thank you I liked it very much and there is no problem shipped nicely
16 May 2019 23:10
I bought a set of gold 4 pieces and it feels good.
14 May 2019 23:13
Received today my order, I am very happy with it, recommend the 100% I love Thank You So Much store, I really love my order! The seller is very friendly! Came very well wrapped.
14 May 2019 23:03
Excellent set of quality cutlery. Size is perfect. In a set of 4 items. Very convenient. Each is packed in an individual package. Definitely recommend this store.
14 May 2019 01:18
Cutlery look normal, each packed individually. Glossy coating. Recommend store
12 May 2019 07:32
Ocheen cool cutlery!! Quality and stylish!!! Packed was very high quality, each device in a separate case. I am very happy!! The parcel was a month.
10 May 2019 00:04
It is very good
9 May 2019 18:57
9 May 2019 15:34
I'm sooo happy! Delivery fast, quality goods, plus thanks for the gifts :) i'm sure i will repeat the purchase soon!