We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent frying pan, i take the second already to myself (the first took a gift). Does not burn, roomy, two handles, in general super))) agreed with the store about the cover, there are no problems at all))) everything is packed reliably. Many thanks to the seller! Success and prosperity to the store!)))
6 May 2019 09:14
Excellent frying pan. Fully meets the description. I order another one for my mother-in-law.
18 Apr 2019 05:24
love the pan.
29 Mar 2019 10:21
Excellent. Recommended. Product המתקבל look by coated.
27 Mar 2019 09:55
pans are excellent...very Beautifully made
19 Mar 2019 01:31
Size and shape what i wanted, but... There is no additional layer of metal at the bottom, that is, the same as on the walls, not counting a small layer of type under induction. Weight is easier than expected. The coating is a little embarrassing, as if under the stone but something is different from the pan coated under the stone. There is sharapin on top, but not very significant. Let's see how long the antiprigar will last. Well, the handles are not quick-detachable, which is not convenient for oven and washing.
1 Mar 2019 07:46
Excellent frying pan, fast delivery
22 Feb 2019 18:33
I'm very satisfied
24 Dec 2018 12:00
The order was sent on the 3rd day, parts (i believe it is fast, given that the sale is 11.11). Walked for a long time-more than a month. The description corresponds. Packed well, handles separately, all intact. The quality of the pans is excellent, good, no scratches. I cook without fat, nothing sticks, easy to clean, you can just wipe. i bought two pans: one 28 cm, well, very large, deep (for a large family just), the other 20 cm, cool, for cooking, heating, frying, you can bake (the handle is removable). The goods are quality, the order is satisfied. Thanks to the store for the good work. I recommend. Bake (handle removable). The goods are quality, the order is satisfied. Thanks to the seller for the good work, i recommend.