We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spray in appearance super (in the work has not yet tried), but so everything is whole and corresponds to the description) packed perfectly, in a package from the spray, then in air polyethylene and a doll from above, there is no chance to break the spray. 5.05 ordered 26.05 received. I recommend!
25 May 2019 21:58
Came very quickly in two weeks. Everything is packed securely. Delivered without damage. works great. The goods are satisfied. The store is well done. I will recommend.
25 May 2019 21:46
Excellent spray for oil, and most importantly it's glass, good. Super fast shipping. I recommend the store.
25 May 2019 21:38
Cool atomizer, very convenient, oil consumed much less. But for a long time
25 May 2019 05:29
Fast shipping and well packaged. The spray bottle works as described and seems very durable.
24 May 2019 20:46
I read a lot of reviews on similar sprays. I was looking for a spray for oil with fine spray. This spray was the best reviews. And not lost. The oil sprays very finely, in the fog. Exactly what i was looking for! Thank you store!
24 May 2019 20:36
All super, only very long shipping. Everything came in a wrapped box, nothing was damaged, the quality at the height, thank you!
24 May 2019 20:21
Perfect!Beautiful! Arrived in excellent condition!
24 May 2019 18:44
The goods came quickly. Exactly corresponds to the description. The store is well done-very well packed. I put five stars and recommend this seller.
24 May 2019 12:26
Come quickly. Delivered to the post office. Track tracked. Bottles are perfectly packed in a puffy-not worse than the phone. Checked-spray perfectly. Seller recommend
24 May 2019 02:04
Product description was very accurate
23 May 2019 23:51
The quality is excellent,After use, it is better to wipe with a cloth. Spray. Very satisfied.
22 May 2019 09:45
Great thing. Very saves oil .... The goods came very quickly .... Thanks to the store...
21 May 2019 08:39
I like the product very much. I recommend the store, the cargo is very fast, thanks.
20 May 2019 19:28
Good quality! Beautiful plate! Packed was very good! Delivery approximately 3 week
20 May 2019 04:34
Came duzha shvidko, menche nizh for 2 years in ukraine. dyakuyu)