We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After 12 days arrived in ukraine. all as described, the quality is excellent, thank you, very satisfied. I advise
23 May 2019 10:05
Very good quality. Incredibly fast delivery! In moscow came in 9 days! Very satisfied
23 May 2019 05:47
the color was not exactly right
18 May 2019 20:26
Boxes, quality, beautiful. You can safely order. I recommend. Thank you store!
13 May 2019 05:22
Excellent bag, roomy and dense. Delivery to moscow less than 2 weeks.
12 May 2019 03:41
Basket of excellent quality! All as in the photo! Threads do not stick out anywhere, the seams are even. The fabric is very dense. There is not a strong smell, but, i think, will soon fade. Delivery to minsk 3 weeks. I recommend.
10 May 2019 21:42
perfect quality, thank.you!
4 May 2019 10:00
Good quality! Corresponds with pictures. Coffee color is a tiny bit darker than in the picture
30 Apr 2019 04:00
Everything is fine!
29 Apr 2019 03:16
Cool bags! All towels have climbed, in the bathroom now order! Look very stylish and expensive.
29 Apr 2019 02:12
Very good basket, quality material. Nothing smells, dense fabric.
26 Apr 2019 08:42
Rewelacja! Very good quality, pakowny. You had only wywietrzyć for balcony.
23 Apr 2019 13:11
It came in 12 days, did not expect that so quickly, nice! Packed simply, in a large tight package. Nothing was damaged during transportation. The basket is awesome, and the texture of the fabric is dense, the shape holds and the design personally i really like. True smell unpleasant chemical, but i think washing this problem will solve. They took three pieces for children's toys at once, for growth. The size fit well for the bottom shelf of the cabinet. We are very satisfied!
23 Apr 2019 02:24
Excellent basket, does not smell, fabric and sewing of excellent quality, handles-ropes are very soft. Thank you.
22 Apr 2019 14:48
22 Apr 2019 14:03
A good basket, however, it seems to me that the color is darker than in the picture description. Quality is very good.