We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality glass sauce, looks Expensive. Color fire, marble. Very Stylish. Suitable for sauces, you can put olives of olives. I advise, very high quality Made
22 May 2019 04:38
Delivery about a month. for this special thanks to the store, the plate is generally awesome for your own interior too. Thank you very much for this sweet. 5 stars, i recommend to buy
18 May 2019 01:17
Very nice porcelain: very good store rapidly sent, rapidly arrived, very good packaging protecting the items.
16 May 2019 23:26
Beautiful plate, very good packing, arrived perfectly.
14 May 2019 22:48
very elegant! great wrapping. i was afraid it would be broken but it arrived in perfect condition. thank you
14 May 2019 22:18
superb quality!! loved it!
14 May 2019 00:31
Very good plates! Packed wonderful! Nothing beat! The parcel reached for a month thanks!!
5 May 2019 00:44
The quality of this plate is very good, and it looks very high grade. I used him at dinner, my family feels very beautiful.
28 Apr 2019 03:18
This product is too beautiful, and the price is very cheap, it looks really good, and there are many matching products, I will buy more
27 Apr 2019 00:19
The style and quality of the store's tableware are very guaranteed, and the service attitude of the merchant is very good. If there is any problem, it will be solved immediately.
25 Apr 2019 22:04
The product is indeed better than I expected, very textured, the bowl is also very beautiful, very typical of the Nordic style, the marble design is unique
12 Apr 2019 00:46
Very beautiful! Corresponds to the description, delivery is fast.
8 Apr 2019 03:47
Arrived very quickly, looks exactly like the picture. Overall a very good experience; I ordered 5 items, this one came first, in about 2 weeks. Didn't have a chance to use it, but at first look It does look great.
1 Apr 2019 06:56
I bought this marbled plate to decorate my birthday party. It's great, I like it too much.
1 Apr 2019 05:50
I need a marbled ceramic plate because it looks great, I will continue to buy it and I can use it at my family party.
26 Mar 2019 01:42
This ceramic plate is perfect for dressing up my restaurant, which matches the style of my restaurant. I will buy this plate in large quantities.