We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally came the kit. The box was all wrinkled, the stand of yaman's leg. Otherwise, everything is fine.
26 Feb 2019 01:51
All ok, epacket package was not tracked.
20 Feb 2019 03:24
The goods came in 35 days, which is long enough. the stand is damaged, all the parts are arrived, caceivo is very good
8 Feb 2019 02:40
It took ages to arrive. Almost canceled. Product is very good though
1 Feb 2019 06:56
The stand was broken on both sides, the rest is whole. In a set of 12 pcs
18 Jan 2019 16:10
The ash of the ashepks of the headquarters of the ichi deginirots did not panic tava shta here on the sand. The eu beaches talc ta shta ani with tabai are heated and gavarat pa sowing. Ya aplatela ano came to navam gad, patom varadi about there shta zawvi they called and preshlyat pazge in itag to give to the battle 2 they took so nothing and did not send, tim somama evaporated and the naked bastard and dinh rajdinje maimu maju, the plunger of katarama ya this zocazevola
17 Jan 2019 17:56
Everything arrived in excellent condition
12 Jan 2019 14:36
Like picture, the ice cube clamp is missing but the store will resend it.
4 Jan 2019 03:26
4 Jan 2019 02:53
31 Dec 2018 13:18
30 Dec 2018 09:46
The contents of the parcel fully correspond to the description of the goods. The only thing that broke one of the legs, but i think it's the post of russia. Be damned
29 Dec 2018 16:14
Not a professional set.
28 Dec 2018 12:27
The stand is broken, came in a normal box. And judging by the recall, the problem is not isolated.
27 Dec 2018 13:19
Beautiful set, the picture is accurate and there are no surprises. Thank you!
26 Dec 2018 03:21
Broken stand, but this is a question to krivoruk post
25 Dec 2018 19:53
I shoot the star for the package-just a package. nothing is protected, as nothing broke i do not know, took a gift, but i will give without a box. delivery 1,5 months to moscow region with tracking.