We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before st. petersburg the order came for 2 weeks, very quickly and quickly! The track was fully tracked. The basket is just super, i'm insanely happy. Took one for storing toys daughter. I'll order more.
23 May 2019 13:49
Very fast delivery. Great baskets for toys. Strongly recommended
22 May 2019 07:46
Super, we really like it. Before that i took the basket without the top, this time i decided that i still need a closed for the lego. Everything is super, the shape holds. Roomy, definitely advise, a super thing for toys.
22 May 2019 06:10
Good 8 basket, quickly came
22 May 2019 05:55
Very fast delivery 2 weeks to Poland
21 May 2019 11:30
Thank you very much, cool
21 May 2019 11:26
Thank you very much, i really liked the quality
20 May 2019 22:58
Perfectly matches the description and the photo! It's perfect
20 May 2019 14:12
Smaller than I thought but very good
20 May 2019 03:48
Very good quality! Roomy. Come quickly! I did not expect even. The store is super! Thank you! I recommend
17 May 2019 08:30
Happy with this product. Its great to throw all my sons toys in.
16 May 2019 02:05
Very cool karzina! Roomy, comfortable. i recommend.
15 May 2019 22:51
Delivery time for Germany 17 days. It's already my third basket, of which the second for toys. Are durable, a good deal of fit. Recommend
14 May 2019 13:29
I made an order and immediately canceled and asked to return the money that the goods are not needed! The store did not communicate for a long time, in the end when he answered, the goods were already sent! Went to peter for 2 weeks! In general, the bag is very good, there are no complaints about quality!
13 May 2019 11:29
Same as picture..good quality and textile
13 May 2019 10:29
The product corresponds to the description, the basket is durable what you need, took the child under the toys. Delivery month to belarus. Track is fully tracked before receipt by post. The product is happy, i recommend the store and the product!!!)))
13 May 2019 03:52
its great, came folded nicely and straightened out well. the strings are easy to pull closed and the colour and design are just like the picture