We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of casanova store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://casanova-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice set. Fast shipment. Cutlery not damaged, super packed safely. Recommend
25 May 2019 01:37
The product corresponds to the description, the quality is good, delivered in a month
24 May 2019 20:37
They are very nice, they look good quality, they have arrived very fast, i recommend
24 May 2019 20:27
Excellent set of cutlery, beautiful, elegant. Thank you, i recommend this store.
24 May 2019 20:23
Excellent quality product! Very useful on the road or at work. It is convenient to take with you. I'll order more. I recommend!
23 May 2019 23:52
Excellent thing, i recommend. Made qualitatively.
22 May 2019 23:46
The goods were impressed, beautiful devices! Heavy, completely metal with black coating handles only, look impressive! 5 stars, each device and a separate packaging
20 May 2019 19:45
They're beautiful! Exactly like the picture!
18 May 2019 00:55
The parcel was not tracked, opened a dispute-the store quickly found it and hurried the delivery.
14 May 2019 22:59
Good fork. Long, solid, smooth and shiny. The coating is smooth, there are no notches. Do not bend when used. Packed in a plastic bag and a layer of puffy film. Nothing happened to her on the way. Got to me quickly. This one took on the test. I want to buy more forks for the kit.
14 May 2019 01:29
This is my second set, before that took silver color i liked decided to buy more black, black look cooler, in the photo from the store they are some matte like plastic, live look much more interesting, it seems simple, but the color is super. I want to rub other colors to buy
14 May 2019 00:33
The parcel came! And i made a surprise! I bought a friend as a gift-she is very happy, and i'm accordingly! Thank you store! Good item!
11 May 2019 05:51
Was pts pleasantly surprised with a gift for kids. quality is good .. so far i did not try everything in business but the knife cuts well
10 May 2019 23:56
The product looks the same as in the picture, all products are packaged separately and the case is very good. The store is very good and much earlier than the given date. Thank you very much, I will buy more orders.
9 May 2019 18:57
5 May 2019 23:53
Product nice quality
30 Apr 2019 01:19
The product has been received, I like it very much, and it feels very good in my hand. It is a very advanced tableware.
28 Apr 2019 00:33
Very practical set of Western knives, very advanced, I will buy back 5 sets
27 Apr 2019 00:29
I feel that the style of tableware is European and American style, it looks very advanced, and the price is very cheap, the price is very high.